Trust Officer- Sioux Falls

About the role

The mission of this bank is to profitably deliver high-quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.

Summary: The Trust Officer supports business objectives for the Wealth Management department through administration of trust accounts and providing support to trust officers and staff in managing client relationships and accounts in accordance with the terms of the governing instrument and state and federal laws.

Administrative responsibilities

• Administer trust accounts, including account setup and maintenance.
• Prepare and review trust documentation, reports, account review, and correspondence for accuracy and compliance.
• Provide back-up and cross-team support for all functions within the Wealth Management division.
• Assist Trust and Wealth Management departments in implementation of departmental marketing strategies, including assisting with seminars and presentations to bank employees, individuals, corporations, and other prospective clients.
• Respond positively and efficiently to other duties, responsibilities, and activities as assigned.

Fiduciary responsibilities

• Collaborate with internal and external contacts to ensure all trust account activity (deposits, distributions, wire transfers, DDA transfers, and receipts) is processed accurately and timely in accordance with the terms of the governing document, applicable policies, and Trust laws and regulations.
• Review and interpret governing instruments and documents to determine terms, responsibilities, and duties of the corporate trustee under the supervision of senior Trust staff.
• Maintain knowledge of new products and services as well as changes to laws and regulations governing the administration of trust, estate, and other fiduciary accounts.

Customer service responsibilities

• Provide exceptional customer service while responding to calls, emails, and in-person inquiries for prospective and existing principals, beneficiaries, and other related parties.
• Assist the Trust department and clients with problem resolution and account maintenance regarding account performance, tax and estate planning, and personal financial goals.

Qualifications

The ideal candidate possesses a combination of education and experience to perform the primary duties of this position with little supervision, managing multiple projects simultaneously. They adapt easily to system, process, product, and service changes, and are able to reason, solve problems, and think critically. They must demonstrate a high level of integrity, personal diplomacy, and respect. Must be able and willing to abide by all Company policies, procedures, and Trust laws and regulations.

• Knowledge of laws and regulations governing the administration of trust, estate, and other fiduciary accounts is a plus but not required.
• Some background (education or experience) in the finance industry is preferred.

Benefits

We offer a competitive compensation package that includes:

• 401(k) with employer match
• Employee Stock Ownership Plan
• Insurance coverage options
• Paid time off
• Service awards
• Community service opportunities
• Employee Assistance Program
• Stable work environment