Trust Associate - Financial Services

About the role

Dunham Trust Company (DTC) provides comprehensive trust and fiduciary services including custodial accounts, wealth management, and specialized investment administration. Chartered in 1999 and headquartered in Reno, Nevada, DTC serves high net worth and ultra-high net worth clients with additional offices in Las Vegas and Wyoming.

Responsibilities

• Develop professional relationships with parties related to assigned accounts and coordinate fiduciary and administrative services for those accounts in a timely, efficient manner;
• Execute the terms of any estate plan or document for assigned accounts within proper discretionary and fiduciary authorities of a Trust Associate;
• Collaborate with third-party advisors, including attorneys and accountants to assure proper wealth and tax planning;
• Provide effective customer service and respond to inquiries from internal and external customers;
• Ensure all internal compliance and proper documentation requirements are met, consistent with internal fiduciary policies and procedures regarding new business and asset acceptances, discretionary actions, and all other policies, procedures, and guidelines;
• Participate actively in business development efforts, including community and professional associations in order to broaden relationships, network, and continually deepen industry knowledge;
• Complete annual administrative reviews for assigned accounts; ensure all internal compliance and proper documentation requirements are met and consistent with internal fiduciary policies;
• Prepare court reporting for custody accounts and file with court within the appropriate timeframe;
• Open accounts in Salesforce by obtaining, reviewing, and analyzing documentation from new clients; track and follow-up on missing items; complete new account forms;
• Prepare forms for client disbursements, deposit receipts, automatic payment set up requests, wire transactions, ACH transfers and trade requests (in coordination with operations staff);
• Consult with Trust Officers regarding proper vesting, handling, and following of assets;
• Provide excellent customer service and respond to inquiries from internal and external customers; investigate and resolve problems as needed;
• Comply with Bank Secrecy Act (BSA), OFAC Anti-Money Laundering (AML), and USA Patriot Act policies by properly identifying the identity of any person/business and account, maintaining records of the information used to verify each customer, and consulting lists of known terrorists prior to opening an account;
• Report any customer suspected of suspicious activity immediately to the Chief Compliance Officer;
• Comply with all appropriate regulations;
• Maintain strict confidentiality of all records and data received and produced;

Requirements

• A.A. degree in Business, Finance, or Accounting or equivalent experience;
• B.A. or B.S. degree strongly preferred;
• Basic knowledge of related state/federal trust and applicable financial institution compliance regulations and other trust administrative operational policies;
• 3-5 years of relevant experience; finance or trust experience preferred;
• Excellent organizational skills with outstanding attention to detail;
• Excellent verbal and written communication skills;
• Strong customer service skills;
• Ability to multi-task and manage time efficiently.

Qualifications

• Attention to detail and excellent problem-solving skills;
• Accurate data entry skills;
• Excellent MS Office and computer skills;
• Excellent written and verbal communication skills;
• Paralegal, trust, estate planning, or financial/investment background not required, but strongly preferred;

Skills

• Trust services offered through Dunham Trust, an independent trust company licensed and regulated by the State of Nevada, Department of Business and Industry, Financial Institution Division.
• Dunham Private Trust is the Wyoming division of Dunham Trust.
• Dunham offers a complete benefits package to full-time employees who regularly work more than 30 hours per week.
• Interns and temporary employees are not eligible for these benefits.
• Health & Welfare: Medical, Dental & Vision (choices vary by state), Life and AD&D Insurance (company paid), Short-Term & Long-Term Disability (company paid), Flexible Spending Plan (FSA), Employee Assistance Plan (company paid), Domestic Partner benefits, Aflac.
• Other Great Benefits: 401(k) Plan with generous company match, Paid Time Off (PTO) and Holiday benefits, Company-Sponsored Events.