Trust Associate

At FNBO, our employees are the heart of our story—and we’re committed to their success. The Trust Associate role is a junior relationship management position that works closely with a small, designated team of Trust Advisors to help families identify and meet their financial goals and objectives.

About the role

• Provide ongoing customer relationship management support to retain accounts and expand client relationships into the next generation.
• Research, resolve and respond to clients’ inquiries/issues in a timely and professional manner.
• Ask the right questions and listen to customers to gain an understanding of their needs, accurately identify and define customers’ needs or issues.
• Perform necessary duties consistently and reliably to meet customer expectations.
• Understand and contribute to intended customer experience to foster the relationship and perform duties as needed or requested, including regular and professional communication with centers of influence (e.g., accountants and attorneys).
• Assist with projects and general office duties as assigned.
• Read and understand the complexities of a Trust document to manage the opening, funding, closing, and transferring processes, as well as regular maintenance of accounts according to bank policies and guidelines within the designated trust platform system or other technology tools.
• Prepare and maintain appropriate forms and documentation per direction of the Trust Advisor to complete transactions, ensuring completeness and appropriate customer, co-fiduciary, advisor, officer, and/or committee approvals.
• Demonstrate knowledge of the organization’s products/services and recommend proactive customer solutions.
• Anticipate needs from the Trust Advisory team and complete multiple tasks by prioritizing time with the team.
• Properly execute transactions in a timely manner and communicate regularly with Trust Advisors regarding opportunities to enhance client relationships.
• Establish good working relationships with peers to build trust and support, and develop awareness of how assigned duties integrate with and affect the work of others.
• Develop and maintain strong relationships with business partners across the organization to facilitate everyday transactions.
• Follow up with clients and/or internal contacts to verify client needs are being met.
• Facilitate and monitor exception decisions to ensure no unnecessary delays impact workflow or client expectations.
• Identify areas where efficiency and process improvement are needed within your area of work and use process improvement tools to assess and simplify workflow.
• Understand and comply with the Bank's policies, regulations, and BSA/AML Program, including:
  • Comply with the Bank's Customer Identification Program and Customer Due Diligence Policy.
  • Identify, monitor, and report suspicious activity.
  • Complete BSA/AML/Compliance training in a timely manner as directed by management.
• Exhibit professional behavior, promote a positive work environment, contribute to the team, and strive toward department goals.
• Maintain regular and predictable attendance in alignment with departmental/divisional policy.

Requirements

• Bachelor's degree.
• Understand financial concepts related to investments, insurance, taxes, and estates.
• Ability to work collaboratively and cohesively within a team environment.
• Willingness to openly share information and support others.
• Ability to work with a variety of clients, professionals, and employees.
• Proficiency in writing and using electronic communication appropriately, consistent with FNBO policies.
• Demonstrated detail orientation and ability to multitask priorities.
• Strong analytical and decision-making skills.
• Demonstrated knowledge and use of relevant technology, including Microsoft Office Suite (Word, Excel, PowerPoint) and Trust Desk or similar platform.
• Ability to listen attentively to customer needs and respond accordingly.
• Ability to communicate confidently with clients, demonstrating poise while speaking.
• Able to build credibility and trust by demonstrating knowledge and capabilities in multiple areas of the business among co-workers and clients.
• Candidates must possess unrestricted work authorization and not require future sponsorship.

Preferred Qualifications

• Previous experience in Trust or the Wealth Management industry.
• CTFA Certification.
• Working knowledge of Wealth and Trust platform systems.

Pay

Compensation range (base pay): $63,288.00–$104,425.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary based on work experience, education, and/or skill level.

Schedule

It is anticipated that the incumbent in this role will work onsite at the posted location. Work location is subject to change based on business needs.

Benefits

• Medical, Dental, Vision Insurance.
• 401k, with matching contributions.
• Time Off Programs.
• Health Savings Account (HSA)/Dependent Care.
• Employee Banking.
• Growth Opportunities.
• Tuition Assistance.
• Short-Term/Long-Term Disability Insurance.