Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA)

About the role

The DSTPA team is seeking a Technical Program Manager with privacy, data protection, risk management expertise, and strong technical capabilities. This position requires managing escalated technical events and cases, executing trust and privacy compliance campaigns, monitoring operational scorecards, conducting root cause analysis, and supporting technical deep dive assessments.

Responsibilities

• Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
• Maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
• Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
• Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
• Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non-technical stakeholders
• Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks

Qualifications

• Bachelor's degree in engineering, computer science or equivalent
• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design