Trust Administrator

About the role

Trust Administrators provide administrative and operational support to assigned Trust Relationship Manager or Advisor(s) by delivering excellent customer service while contributing to the overall goals and objectives of Wealth Management. This support includes research and resolution of client issues, the administration of account opening and closing, and facilitation of the transfer of funds at the direction of their assigned Relationship Manager or Advisor.

Responsibilities

• Serves as the administrative contact for clients and third-party providers in the servicing of client accounts and relationships.
• Provide superior client service in responding to inbound calls from clients and resolving inquiries or requests related to their accounts. Assume ownership of issues and deliver proper follow-up.
• Consults with Trust Advisor/Relationship Managers regarding more complex issues.
• Identifies opportunities to enhance client experience through independent identification of account issues.
• Assist Trust Advisor/Relationship Manager in tasks required in administering accounts including: document management (imaging, faxing, photocopying, maintaining files).
• Coordinate with Trust Advisor/Relationship Manager to complete assigned account administrative reviews and timely exception remediation.
• Facilitate money transfers in accordance with bank policy – checks, wires, ACH, internal transfers.
• Monitor cash levels in accounts.
• Review transactions to identify errant transactions and ensure proper postings.
• Support departmental projects on an as-needed basis.
• Analyze trust/financial information, react accordingly, and prioritize as appropriate.
• Keep current with all laws and regulations applicable to primary Trust function.
• May serve as backup to other Wealth Management Administrative Assistants as needed.
• All duties require an awareness and adherence to policies/procedures and compliance requirements.
• Comply with all applicable federal, state, and local banking and industry-related laws and regulations including but not limited to the Bank Secrecy Act.

Requirements

• High School diploma or GED required. Bachelor's degree in Business, Finance, or Accounting strongly preferred.
• Requires at least 2 years of administrative support experience, preferably in one or more of the following areas: Trust Administration, Trust compliance, Employee Benefits, Stock Transfer, Brokerage Operations, and/or Financial Analysis.
• An equivalent combination of education and related experience or training may be considered.
• Duties are varied and complex and necessitate use of excellent judgement and analytical skills.
• Basic knowledge and understanding of banking industry and Trust administration and operations preferred.
• Proficiency with Microsoft Office applications; basic Excel and Word skills required.

Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship,” then the employee must be accommodated.