Trust Administrator

About the role

The Trust Administrator will support the Firm's Trust Officers in the daily trust administration for ultra-high net-worth ("UHNW") clients. They will also partner with the Trust Tax, Operations, and Client Service Teams to provide a cohesive client experience.

Responsibilities

• Support the Trust Officer in providing administration of personal trust accounts for UHNW clients
• Support the Trust Officer with daily trust administration responsibilities
• Work with the Trust Officer, Client Service, and Investment Advisor Teams to open new trust accounts
• Work with the Trust Officer on account fundings, closings, and daily transactions
• Interact with financial custodians to ensure accounts are properly established and have all necessary paperwork
• Review principal and income ledgers weekly for overdrafts and appropriate trust accounting
• Utilize internal systems, including Salesforce to monitor trust activity and anticipate liquidity needs
• Absorb appropriate documentation and ensure client accounts are up to date
• Support the Trust Officer with compliance and audit requests
• Provide superior customer service for accounts under administration
• Engage and partner with all internal groups as business needs arise

Qualifications

• Bachelor’s degree
• Six months to two years of related experience and/or training
• Strong desire for advancement and growth
• Knowledge of personal trust, IRAs, and estates
• Excellent written and verbal communication skills
• Superior analytical skills and organization skills
• Demonstrates problem solving and decision-making skills
• Ability to prioritize tasks and a high attention to detail
• Ability to work within a team environment while also being a self-starter
• High proficiency with Microsoft Excel, PowerPoint, and Word (performance reporting, data/transaction aggregation, data analytics, and CRM)
• Delaware Trust experience preferred