True Eye Experts New Tampa Patient Care Coordinator

True Eye Experts New Tampa has provided superior patient care in our community and is committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work.

About the role

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together, establishing the practice as the premier destination for all vision needs within the community.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courte manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibility in accordance with patients' current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs.
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assigned by Practice Manager or as business needs.

Requirements

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Qualifications

• Experience in healthcare.
• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans/coverage, and office operations.
• Strong interpersonal skills.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.