Trucking Total Loss Adjuster

About the role

We are seeking a highly organized and detail-oriented Trucking Total Loss Adjuster to join our Transportation Claims team. In this role, you’ll specialize in managing total loss claims for heavy-duty and commercial vehicles, working directly with fleet managers, repair shops, salvage yards, independent adjusters, and valuation vendors to expedite accurate and fair settlements.

Responsibilities

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• Gather necessary information from customers, fleet contacts, and third-party operators to successfully adjudicate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of commercial auto and trucking claims, establish initial reserves for all potential exposures (including physical damage, loss-of-use, and cargo when applicable), and adjust as appropriate throughout the claim
• Cook up with salvage vendors and transportation providers for the timely pickup and movement of damaged units, and assist with downtime or rental reimbursement as applicable
• Recognize recovery opportunities related to subrogation, salvage, and total loss situations, particularly in multi-vehicle commercial incidents
• Ensure compliance with specific state regulations, motor carrier filings, policy provisions, and internal standard operating procedures
• Negotiate and communicate all total loss settlements per company and state guidelines within approved payment authority, with special attention to commercial vehicle specs, equipment add-ons, and lienholder requirements
• Provide input for continuous development of claims guidelines, best practices, and process improvements specific to the trucking and logistics sector
• Engage in learning opportunities to build knowledge of commercial auto claims, fleet risk exposures, regulatory trends, legal precedents impacting transportation claims, and policy updates

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
• Total Loss adjusting experience
• Large commercial vehicles (Trucks, busses, fleet vehicles)
• Third-party Property Damage Liability
• An active adjuster license in your home state or designated home state (if your state does not offer one) and be willing to obtain all required licenses within 60 days
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience preferred
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

Qualifications

• Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
• Total Loss adjusting experience
• Large commercial vehicles (Trucks, busses, fleet vehicles)
• Third-party Property Damage Liability
• An active adjuster license in your home state or designated home state (if your state does not offer one) and be willing to obtain all required licenses within 60 days
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience preferred
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs