Truck Service Assistant Manager

About the Role

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. The Truck Service Assistant General Manager provides vital support to the General Manager in leading the marketing and operations functions of the Truck Service department. This individual assists in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner, ensuring we return every traveler to the road better than they came.

Responsibilities

• Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the Truck Service department (e.g., fast and friendly customer service, good product knowledge, upbeat atmosphere).
• Develop a trusting atmosphere conducive to receiving feedback from team members and guests; coach and performance-manage staff according to company policy.
• Recruit, hire, train, and retain high-quality team members according to company guidelines; create a culture where team members feel respected and recognized for their achievements.
• Assist in leading technicians through troubleshooting, diagnosing, and repairing heavy duty trucks and trailers in a professional and accommodating manner.
• Conduct visual inspections to ensure all products and services are available.
• Help achieve financial objectives through effective management of people, product, service, and facility processes, including a focus on revenue and profit components.
• Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships.

Requirements

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• Supervisory experience in the following areas preferred: convenience store, truck service, travel center, or other related business activity.
• Knowledge and understanding of the Truck Service business preferred.
• Exhibit excellent verbal and written communication skills.
• Ability to effectively communicate with other managers.
• Ability to work flexible hours including nights, weekends, and some holidays.
• A valid driver's license.

We are looking for a leader who sets the example when working alongside team members and an individual excited to grow their career within our Truck Service division.

Benefits

• Competitive wages and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• A wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation Assistance (relocation not required).

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, visit https://www.ta-petro.com/careers/working-at-ta-travel-centers.

Pay

Pay Range: $55,000.00 - $58,000.00 per year. A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Physical Demands and Work Environment

Typical Physical Demands: In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment: While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. The employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.