Truck Leasing Account Manager

About the Company

Vanguard Truck Centers owns and operates full-service commercial truck centers in the United States. Our strength is in our people and teamwork, allowing us to provide a diverse range of products and services across many industries and the country. We are a successful, growing, and profitable company with a mission to lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Our core values include:

• Protecting our integrity first
• Promoting ingenuity and challenging everything
• Developing people
• Pursuing excellence

Responsibilities

Marketing

• Consistently gather prospect data from sources such as competition accounts, Polk registrations, Fleet Seek, existing parts and service customers, ownership accounts, competitive brands, internet/LinkedIn, and networking events/trade shows.
• Maintain a prospect system (CRM, CV360, or Excel) for storing and updating prospect data, including scheduled follow-ups.
• Engage with prospects through face-to-face visits, monthly sales blitzes, telephone calls, emails, and direct mail.
• Participate in market and rate surveys, including collecting and qualifying data, and identifying competition information and market rental rates.
• Contribute to the preparation of annual marketing plans and measure results.
• Participate in customer appreciation, retention, and satisfaction events and programs.

Sales

• Conduct outside sales responsibilities, including scheduled appointments with decision-makers, fact-finding calls, needs assessments, and proposals.
• Prepare a weekly itinerary with an action plan by prospect/customer.
• Provide a weekly summary of activities and pipeline.
• Prepare and present full-service lease proposals in person using approved templates.
• Pursue achievement of assigned full-service lease and commercial rental sales quotas, including:
  • Full-service lease and contractual maintenance
  • New accounts (number of vehicles: adds, replacements, new business)
  • Rental utilization (achievement of desired percent performance)
  • Revenue margin sold
• Satisfy OEM (Mack, Isuzu) training requirements (DOS, annual training).
• Prepare forecasts of monthly and annual sold business and communicate with the Leasing Manager.
• Sell and deliver a minimum number of full-service leases per month/annually.
• Write complete sales orders and process paperwork according to dealership policies.
• Stay up-to-date on new products and services within the industry.
• Maintain a customer follow-up system to encourage repeat and referral business.
• Maintain a prospect development system.
• Conduct business ethically and professionally.
• Deliver vehicles to customers, ensuring they understand the vehicle's operating features, coverages, and paperwork.
• Introduce customers to service department personnel to emphasize quality and efficiency in repairs and maintenance.
• Maintain a professional appearance.

Administrative

• Ensure proper, timely, and accurate completion of:
  • Customer credit applications
  • Rate sheets as per local policy
  • Full-service lease agreements
  • Schedule “A” agreements
  • Commercial rental agreements
• Secure and ensure the accuracy of all necessary insurance binders provided by customers on a timely basis.
• Assist in the collection of receivables from assigned customers or as requested.
• Communicate with and assist the Leasing Manager regarding:
  • Rental reservations/long-term rental commitments sold
  • Legalization of new and replaced equipment
  • In-service prep of new equipment
  • Delivery of new and replaced equipment
  • Substitution needs
  • Service department needs pertaining to full-service lease/commercial rental customers
  • Administrative needs, including billing rates sold and customer information

Qualifications

• High school diploma required; college degree preferred.
• 2 years of experience in truck rental and leasing.
• Excellent verbal and written communication skills.
• Ability to effectively communicate at all levels of the organization.
• Advanced mathematical skills for pricing, quoting, and selling complex equipment packages.
• Strong sales, communication, and presentation skills.

Benefits

• Competitive salary
• 401k with employer match (after 3 months of employment)
• Medical, dental, and vision insurance
• Employer-paid short-term disability (STD) and basic life insurance
• Optional life and long-term disability (LTD) insurance
• Flexible Spending Account (FSA)
• Paid Time Off (PTO) program
• Career advancement opportunities