Tropical Smoothie Cafe - Shift Leaders (FL203)

Location: Work from any Tropical Smoothie Café location. Flexible hours are available, including shifts starting as early as 5:00 AM or ending as late as midnight, based on café hours and availability.

About the Role

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Our culture at DYNE Hospitality Group goes beyond a webpage or poster; it defines who we are and guides our decisions. We encourage our team to embody our core values—Invest In People, Understand Why, Make Smart Decisions, and Make It Happen—visible in every café. These values shape hiring, promotions, reviews, performance, and communication.

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Responsibilities

• Assist in inventory training as necessary.
• Drive brand values and standards through all training and development activities.
• Assist with coaching, training, and development of management and crew members.
• Support hiring and staffing needs, with a focus on critically under-staffed cafés.
• Provide support for new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interact with crew members, customers, and vendors using DYNE’s core values.
• Deliver “Unparalleled Hospitality” to every customer.
• Maintain knowledge and proficiency in each café position.
• Complete the Café Basics and Certified Trainer Program.
• Ensure each station operates to Tropical Smoothie Café standards.
• Train and coach crew members during shifts to uphold brand standards.
• Use tools like MyInventory to manage labor and control inventory.
• Perform additional tasks necessary to run the café.

Requirements

• Excellent verbal and written communication skills.
• Strong management and supervisory skills.
• Proficiency in Excel and Word; ability to learn other software programs.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to read, understand, and follow instructions.

Physical Requirements

• Continuous standing and walking throughout each shift.
• Bending, lifting, and carrying up to 30 pounds (e.g., stocking, refilling ice, taking out trash).
• Constant face-to-face interactions with crew members and customers.
• Ability to safely navigate a fast-paced café environment.
• Capability to multi-task and remain positive in stressful conditions.
• Frequent walking, standing, bending, stooping, overhead reaching, and stretching.
• Lifting up to 50 pounds.