Tropical Smoothie Cafe - Shift Leader (OK033)

About the role

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Responsibilities

• Assist in inventory training, when necessary
• Drive brand values and standards through all training and development activities
• Assist with the coaching, training, and development of management and crew members
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes
• Provide support for any new software rollouts and training
• Ensure team member training programs are executed per TSC & DYNE standards
• Interact with crew members, customers, and vendors using DYNE’s core values
• Deliver “Unparalleled Hospitality” to each customer that visits our café
• Be knowledgeable and proficient in each position within the café
• Successfully complete the Café Basics and Certified Trainer Program
• Ensure each station is operating to Tropical Smoothie Café standards
• Train and coach crew members during each shift to ensure brand standards are upheld
• Use tools to accomplish goals, manage labor and control inventory using MyInventory
• Perform any additional tasks necessary to run the café

Required Skills/Abilities

• Excellent verbal and written communication skills
• Excellent management and supervisory skills
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
• Strong mathematical, analytical and problem solving skills
• Ability to read, understand and follow instructions

Physical Requirements

• Continuous standing and walking throughout the duration of each shift
• Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash
• Constant face-to-face interactions with crew members and customers
• Safely navigate in a fast-paced café environment
• Ability to multi-task and remain positive in sometimes stressful working conditions
• Frequent walking, standing, bending, stooping, overhead reaching and stretching
• Lifting no greater than 50 pounds