Tropical Smoothie Cafe - Shift Leader (AL016)

Location: 3049 John Hawkins Pkwy Suite 100, Hoover, AL 35244

About the role

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Our culture at DYNE Hospitality Group goes beyond a webpage or poster; it defines who we are and guides our decisions. We encourage our team to embody our core values and hold one another accountable, shaping hiring, promotions, reviews, performance, and communication. Our culture is rooted in these four core values, visible in every café:

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Schedule

Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on café hours and availability.

Responsibilities

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interact with crew members, customers, and vendors using DYNE’s core values.
• Deliver “Unparalleled Hospitality” to each customer that visits our café.
• Be knowledgeable and proficient in each position within the café.
• Successfully complete the Café Basics and Certified Trainer Program.
• Ensure each station is operating to Tropical Smoothie Café’s standards.
• Train and coach crew members during each shift to ensure brand standards are upheld.
• Use tools to accomplish goals, manage labor and control inventory using MyInventory.
• Perform any additional tasks necessary to run the café.

Requirements

• Excellent verbal and written communication skills.
• Excellent management and supervisory skills.
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs.
• Strong mathematical, analytical, and problem-solving skills.
• Must be able to read, understand, and follow instructions.

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting, and carrying up to 30 pounds to perform duties like stocking, refilling ice, or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced café environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.
• Frequent walking, standing, bending, stooping, overhead reaching, and stretching.
• Lifting no greater than 50 pounds.