Triangle Vision Optometry Eyecare Sales Associate
Triangle Vision Optometry has provided superior patient care in our community and is committed to hiring team members dedicated to ensuring excellent vision care for every patient. Our practice fosters a work culture that supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible. In return, we offer a supportive work culture, incentive opportunities, and professional development.
Our practice strives to improve quality of life for patients by providing the finest in eye care, expert optical professionals, and an inviting environment. We offer a wide range of vision care services, including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, and Vision Therapy. Our optometrists utilize modern technology to deliver the best vision care.
Our practice is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we aim to be the leading eye care provider in our community.
About the role
This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products and helps establish the practice as the premier destination for all vision needs within the community.
Responsibilities
- Greet all patients with a warm welcome and show urgency in providing service to meet their needs.
- Explore patient needs and priorities, linking them to practice offerings, including eye exams.
- Attend to details, ask clarifying questions, and consult with the Optician as needed.
- Demonstrate superior product knowledge, accurately describing features and benefits of all products.
- Anticipate problems, explore underlying reasons, and strive to develop long-term solutions.
- Multi-task, prioritize, and manage time effectively with competing priorities.
- Custom fit glasses and precisely place prescriptions in lenses.
- Commit to delivery dates and times, set expectations for pick-up, seek feedback, and ask for referrals.
- Express gratitude and thank patients genuinely.
- Strive to achieve exceptional results on goals and competencies.
- Operate the point-of-sale system, inputting patient information accurately.
- Create and tender sales transactions following operational processes and standards.
- Present, celebrate, and educate patients at product pick-up.
- Maintain the appearance of the practice, keeping displays and inventory clean, attractive, and organized.
- Secure all company assets under your control.
- Inform management of potential safety opportunities.
- Adhere to attendance and daily timekeeping requirements.
- Adhere to all company policies and procedures.
- Sell on your feet 80%-100% of the time.
- Maintain proper dress code consistently.
- Perform other duties as assigned by the Practice Manager or as business needs arise.
Requirements
- High School graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications.
- Embrace new technology and change.
- Strong communication and listening skills.
Qualifications
- Eyecare experience (preferred).
- Sales experience (preferred).
Benefits
- Competitive bonus and/or commission plan.
- First-class total rewards package, including health care, retirement savings, and paid time off/vacation.
- Various employee discounts.
Pay
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.