Trials and Rentals Associate

About the Role

We're looking for a Trials and Rentals Associate to help ensure our assistive speech devices are shipped accurately and reliably to the people who need them most. The Trials and Rentals Associate is responsible for shipping, receiving, and imaging devices to our customers, along with preparing any other equipment that is needed, such as devices, keyguards, and mounts.

What You'll Do

• Review open orders and pick, pack and ship products and accessories to customer
• Perform a basic functional test and add the software to the devices
• Based upon packing slip, prepare package for shipment according to carrier instructions for UPS
• Ensure that packages are shipped on a timely basis and consult with their manager and internal customers regarding any shipping issues or need for clarifications
• Receive, inspect, and put items back into stock daily
• Rebuild mounts received back from customers
• Restock shipping boxes and other items that may need restocked daily
• Maintain a well-organized and lean work environment
• Must be able to identify areas of improvement and suggestions for improvement
• Perform various other duties as assigned

What You'll Bring

• High School diploma
• 1-2 years of relevant experience
• Good written and oral communication skills
• Interpersonal and teaming skills
• Familiarity and experience in utilizing databases
• Previous technical or computer experience
• MS Office Word, Excel and Outlook
• Detail oriented
• Ability to follow manufacturing and work instructions
• Ability to read assembly drawings a plus

Physical Requirements

• Lifting and Carrying: Ability to lift and carry items up to 50 lbs. (Occasionally heavier with assistance)
• Standing and Walking: Prolonged periods of standing and walking throughout the warehouse
• Bending and Stooping: Frequent bending and stooping to access inventory and storage areas
• Reaching and Handling: Regular reaching overhead and handling of materials and equipment
• Climbing: Occasional use of ladders or step stools to access high shelves

The noise level in the work environment is moderate, and cleaning products, tools, and equipment are part of daily operations.

Pay & Schedule

• Full-time, in-person role, Monday through Friday (Daylight) with flexible start times
• Based at our North American Headquarters in Moon Township, PA (1400 Cherrington Pkwy, Moon Township, PA 15108)
• Brand new, state-of-the-art office with free parking

Benefits

• Paid Leave Time (PLT): Potential to earn 17 days per year (increases with tenure)
• Sick Days: 5 sick days
• Paid Holidays: 11 paid holidays (including 1 floating holiday)
• 401(k) Retirement Plan: Company match of 50% on the dollar, up to 6% of employee contribution
• Healthcare Coverage: Choose from multiple Medical, Dental, and Vision plans starting the 1st of the month following hire date. Coverage includes dependents and domestic partners
• Wellness Reimbursement: $250 annually to support employee's healthy lifestyle
• Tuition Reimbursement: $3,000 for undergraduate and $6,000 for graduate coursework each year
• Parental Leave: Up to 6 weeks of paid bonding leave and paid postpartum leave for new parents
• Your voice matters: We foster a culture where your ideas and feedback is encouraged
• Growth-focused: Opportunities for personal and professional growth
• Supportive team: Join a collaborative, friendly, and motivated group of individuals