Trial Experience Specialist - (Inside Sales)

About us

HighLevel is an AI-powered business operating system supporting SMBs globally. It generates over $7 billion in ecosystem value annually, focusing on real customer outcomes. The platform handles over 4 billion API hits and 2.5 billion message events daily, with 250 terabytes of distributed data and 250+ microservices.

HighLevel's team spans 10+ countries, fostering a remote-first culture of speed, ownership, and innovation. The company empowers over 1 million businesses monthly with more than 1.5 billion messages, 200 million leads, and 20 million conversations.

Who You Are:

You are a customer service professional with a passion for helping prospects discover the value of HighLevel's platform. You excel in engaging and nurturing new customer relationships, conducting consultative trials, and providing technical support.

What You'll Be Doing:

• Identify, engage, and nurture new customer relationships
• Align solutions to customer goals, needs, and objectives
• Develop strong rapport with a pipeline of new business customers through inbound customer engagement
• Learn and articulate the Value Proposition of the HighLevel platform to drive trial to paid metrics
• Conduct consultative trial engagement efforts via Zoom
• Engage through additional communication channels like phone, SMS, email, and ticketed support
• Collaborate with customers and cross-functional teams to identify compelling solutions
• Exercise judgment in developing and implementing methods to achieve desired results
• Provide technical support during the trial period

What You'll Bring:

• Bachelor’s Degree or equivalent SaaS experience preferred
• 0-2 years of previous customer service or relevant roles
• Strong technical aptitude and experience with CRM, marketing automation, social media management, website/funnel building, and SEO
• Working knowledge of various CRM platforms and communication systems
• Preferred working knowledge of Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other social media applications
• Excellent time management, organizational, and interpersonal communication skills
• Ability to translate technical ideas for non-technical audiences
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Self-starter with a positive attitude and ability to adapt to a growing team
• Highly organized to manage multiple responsibilities

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. We invite voluntary submission of demographic information for compliance with government requirements. Refusal to provide this information will not affect your application status. This data is kept separate from your application and will not influence the hiring decision.