Triage Registered Nurse Coach
Novant Health · North Carolina, United States · 2 days ago
HealthcareFull-time
What We Offer
- Triage RN Coach (Fulltime - 36 hours)
- Location: Fully Remote
- Works Schedule: 7:00pm - 7:00am | 3 Shifts a Week | Occasional Weekend Shifts
What You'll Do
- Provide Telephonic Nurse Triage
- Assess symptoms using approved clinical protocols to determine the safest plan of care
- Serve as After-Hours Clinical Support
- Act as the clinical resource for 600+ offices
- Receive warm transfers from Care Connection Specialists
- Guide Patients Through Care Decisions
- Help callers understand their options and navigate the healthcare system appropriately
- Support Acute & Chronic Care Needs
- Deliver evidence-based guidance for a wide range of conditions
- Coordinate next steps with physicians, advanced practice providers, or on-call staff
- Manage Clinical Information
- Receive and relay radiology and lab results
- Provide patient counseling and answer general health questions within scope
- Promote Patient Engagement
- Encourage appropriate venue of care and help reduce unnecessary ED visits or hospitalizations
- Document Thoroughly & Accurately
- Record assessments, recommendations, and communications in the clinical system of record
- Maintain Scope
- Provide clinical recommendations and health education without diagnosing or stating what condition a patient “has.”
What We're Looking For
- Education: 4 Year / Bachelors Degree, preferred
- Experience: 5 years Clinical experience in hospital, home health, ambulatory or community setting with a recent focus on acute and/or chronic-care management, required
- Licensure/Certification: Current unrestricted RN license for the states in the NH footprint, required.