Triage Paralegal

About the role

We’re looking for a sharp, legally-fluent Triage Paralegal to serve as the first substantive touchpoint for incoming client matters. Think of it like a triage nurse with clinical training: you’re not just routing matters—you’re assessing them. If you thrive on variety, trust your own read, and have a low tolerance for things falling through the cracks, we’d like to talk.

About General Legal, Inc.

General Legal is an AI-native law firm built to deliver high-quality commercial contract work faster and more predictably than traditional firms. We combine experienced, U.S.-barred attorneys with AI-native workflows to handle drafting, review, and negotiation end to end—without billable hours, bloated process, or junior handoffs. We operate like a startup because we are one: modern tooling, outcome-based pricing, remote-friendly work, and meaningful ownership for the people who build with us.

What You’ll Do

• Matter Intake & Scoping
• Own the intake process for all incoming client matters—review submissions, assess legal nature and complexity, and determine the appropriate path forward.
• Ask precise clarifying questions to gather missing information efficiently, without creating unnecessary friction for clients or attorneys.
• Categorize and prioritize matters based on urgency, client tier, subject area, and attorney availability.
• Paralegal Work & Direct Handling
• Handle standard paralegal tasks independently: minor revisions to agreements, entity filings, NDA reviews, contract summaries, template population, and document organization.
• Draft correspondence and initial client-facing communications on behalf of the firm, as needed.
• Maintain and update standard document templates as directed by attorneys.
• Prepare matters for attorney handoff with a clear summary of the issue, relevant documents, and recommended next steps.
• Routing & Assignment
• Route attorney-required matters to the right person or team, with a clear read on complexity, specialty fit, and workload.
• Maintain a real-time view of attorney capacity and help balance load across the team.
• Escalate urgent or ambiguous matters quickly and confidently, with enough context for attorneys to act immediately.
• Tracking & Follow-Up
• Own the matter lifecycle from intake through resolution—maintaining accurate status in the firm’s matter management system at every stage.
• Proactively follow up with attorneys and clients on open items, pending deliverables, and upcoming deadlines.
• Flag stalled matters, surface blockers early, and drive issues to closure.
• Client Communication
• Serve as a consistent point of contact for clients on matter status, timelines, and next steps.
• Translate legal complexity into clear, plain-language updates—communicating with confidence across founder, executive, and operating-level stakeholders.
• Process & Systems
• Work closely with attorneys and the engineering team to evaluate, build, and refine intake and routing workflows.
• Identify patterns in matter volume, routing, and resolution time—surface insights that help the firm operate more efficiently.
• Document and maintain SOPs for triage operations as the firm scales.

What We’re Looking For

• Paralegal certificate or equivalent experience; bachelor’s degree preferred.
• 3–5 years of paralegal, legal operations, or closely related experience in a law firm, legal tech, or in-house legal environment.
• Solid legal foundation across commercial contracts and general corporate matters—you can read an agreement and know what matters.
• Startup or high-growth company exposure strongly preferred—you’re comfortable with ambiguity and building process where little exists.
• Located in Pacific Time or Central Time.

The Structure

• This is a remote-first role with annual team onsites for collaboration, planning, and the occasional celebration.
• We take the onsites seriously, and otherwise trust you to do your best work from wherever you do your best work.

Why This Role

This isn’t a traditional support paralegal role. You’ll have real ownership over incoming matters from day one, with autonomy to handle work independently and direct visibility into how the firm operates. For someone who wants to build process, use modern tooling, and grow with a startup without leaving law—this is the right move.

Compensation & Benefits

• Base Salary: $80,000–$100,000, commensurate with experience.
• 401(k) with 5% employer match.
• Health & dental insurance fully covered, with partial subsidies for dependents.
• Annual team onsites.
• Training and development stipend.
• Open to additional benefits that meaningfully support productivity and wellbeing.