Triage Nurse North-Oncology Full time Days

About the role

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees.

Responsibilities

• Establish positive first impressions with patients and customers, establishing a role as patient advocate.
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
• Document all communications in the electronic medical record.
• Schedule patient for visit with provider when telephone assessment indicates this.
• Assist in obtaining appointment for patients with specialists within NM.
• Coordinate emergency and hospital transfers, including paperwork and telephone communications.
• Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
• Provide education to patients and staff concerning clinical issues.
• Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
• Assist in orientation of new staff members.
• Perform other duties as assigned; may include: assist in specific process improvement projects; administer intravenous and injectable medications to adult, geriatric and wheelchair bound patients; must demonstrate competency for age related responsibilities; quality control must be maintained during all aspects of patient care; the triage nurse ensures that all exam rooms and equipment are maintained according to OSHA and CDC guidelines; participates in departmental quality improvement activities; for triage nurses in the Immediate Care Clinics (ICC), float to other ICCs/departments.

Requirements

• Graduate of accredited RN program
• At least 3 years of experience in a hospital or outpatient setting
• Registered Nurse License issued by State of Illinois
• Current CPR certification

Qualifications

• BSN
• Specialty Certified
• At least 5 years’ experience in a hospital or outpatient setting
• Spanish speaking

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.