Triage Nurse

About the Role

Improve the overall health of the communities we serve by enhancing access to nurse-driven medical advice and guidance.

Responsibilities

• Provides direct support to the call center for incoming patient phone calls with a variety of clinical questions and needs. Facilitates patient care, and documents all communication into the electronic health record.
• Uses accepted medical protocols to teach self-care to patients and give medical advice.
• Determines priority of care based upon physical and psychosocial needs, as well as factors influencing patient flow. Coordinates with Providers and Medical Assistants to ensure that timely treatment/response is provided to patients.
• Outreaches to coordinate care for patients with gaps in care including patients recently discharged from hospitals.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• Valid RN license in the state of Washington, with RN license eligibility in Idaho.
• Bachelor's degree in Nursing preferred, two-year degree in nursing required.
• Previous experience in triaging and community health environment preferred.
• Experience with electronic health record strongly preferred.

Skills

• Excellent customer service skills and compassion for patients required.
• Excellent ambulatory medicine clinical knowledge.
• Computer skills required with the ability to document electronically clearly and efficiently, using medical terminology and accurate spelling.
• Excellent oral communications skills required.
• Must be able to work well with the team and independently.
• BLS (CPR/AED) required.
• Commitment to supporting a safe and respectful environment is required.

Pay

$38.03 - $57.52

Benefits

• Annual milestone bonus for all eligible employees: $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
• Tuition assistance and student loan repayment—let CHAS Health pay for your education.
• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
• CME and license fee reimbursement—we've got you covered.

Physical Demands

• Required to sit for greater than 50% of the day, and stand and be mobile at least 25% of the time.
• Required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms.
• Climbing, balancing, stooping, kneeling or crouching occurs less than one-third of the time.
• Communicating by talking / hearing occurs over two-thirds of the day, with a large amount of this occurring over the telephone.
• Amount of time spent lifting or exerting force is less than one third of the time for up to 25 pounds. Rarely is there a need to lift more than 25 pounds.

Core Values

• Social Responsibility
• Patient-Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun