Triage Coordinator

Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Responsibilities

• Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care
• Performs well under stress and in emergency situations
• Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities
• Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so
• Maintains confidentiality of patient and employee information. Shares information only in accordance with policy
• Answer telephone calls after hours and responds to any concern or change in patient condition
• Provides support and direction to agency staff, health care professionals, patients, and families related to health care concerns

Requirements

• High School Diploma or GED
• Minimum one (1) year of experience in medical field, medical office experience or related position
• Ability to operate computer equipment, Fax and photocopy machines necessary
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Knowledge of medical terminology
• Excellent verbal and written communication skills

Qualifications

• CNA or MA certification preferred
• Experience with geriatric population and/or caregivers preferred
• Familiarity with Ethizo EMR preferred

Location

Home Office: One of the following
Jackson, MI
Kalamazoo, MI
Grand Rapids, MI
Saginaw, MI

Schedule

Overview
Four shifts per week with an every-other weekend rotation
The schedule follows this pattern:
Week 1: Work three weekdays + the weekend
Week 2: Work three weekdays (no weekend)
This rotation repeats

Daily Schedule
In the office: 11:00 a.m. – 4:00 p.m. or 11:00 a.m. – 5:00 p.m.
Meal break: 4:00 p.m. – 5:00 p.m. or 5:00 p.m. – 6:00 p.m.
Work remotely from home: 5:00 p.m. – 10:00 p.m. or 6:00 p.m. – 10:00 p.m.
This schedule provides a combination of in-office collaboration during the day and remote work in the evening, along with every other weekend coverage.

Pay

$18—$22 USD

Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...