Treats Shift Supervisor
About the role
Location: Dumbo Treats store. The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Shift Supervisor maintains store standards and conditions, fosters a positive environment, ensures customers’ needs are met, resolves complaints, and ensures service is quick and efficient. They also ensure all products and displays are merchandised effectively to maximize sales and profitability.
Responsibilities
- Guides processes and completes work based on management direction for functional areas within the store.
- Acts as the Manager on Duty for assigned shifts.
- In the absence of the Shop Manager, communicates and partners with Retail Leadership to ensure alignment between the Retail and Treats teams.
- Ensures consistency of operational processes and execution.
- Adheres to all Kith and Kith – Treats Policies and ensures compliance by all team members.
- Oversees and participates in the cleaning and maintaining of industrial kitchen equipment.
- Assists the management team to achieve performance goals and execute standard operating procedures.
- Supports store management to ensure work tasks are completed in a timely and efficient manner.
- Executes initiatives designed to drive customer satisfaction and business efficiencies.
- Reads communications and interacts with store management to stay knowledgeable of current initiatives, priorities, and business metrics.
- Acts based on direction from the Shop Manager and collaborates effectively with employees.
- Guides work activities during the day, including before and after normal store operating hours when a manager may not be present.
- Assists the restaurant’s management team with housekeeping responsibilities (e.g., dusting, sweeping, trash collection).
- Helps audit overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with Food Safety Laws.
- Assists in the execution of in-store or off-site activations.
Requirements
- Open and flexible availability, including evenings, overnights, weekends, and holidays.
- Consistent availability to work weekends, special projects, drops/releases, or as business needs require.
- Valid Food Handler's / ServSafe Certification or equivalent.
- 1-2 years of management experience in a customer-facing role.
- 1+ years of Food & Beverage experience.
Skills
- Ability to perform business math.
- Ability to multi-task.
- Efficient communication.
- Ability to lift and move 30 lbs.
- Ability to perform standard retail tasks (e.g., bending, twisting, climbing ladders/step stools).
- Ability to stand and walk for prolonged periods.
Professional Characteristics
- Customer-service centric.
- Efficient and effective communicator.
- Organized.
- Responsible and reliable.
- People-oriented.
Pay
$21.00/hour.
About Kith
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer offering seasonal collections of men’s, women’s, and children’s apparel, accessories, and footwear through a distinct lens of personal storytelling. Kith operates 16 standalone boutiques worldwide and 3 shop-in-shops. Kith Treats, conceived from Founder Ronnie Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto, and Seoul. The Kinnect Foundation, a non-profit established by Kith, is devoted to creating positive change through education, community, and social impact.