Treatment Coordinator

Treatment Coordinator

The Treatment Coordinator will convert examinations into accepted treatment plans, follow up with patients, and optimize the appointment schedule. Responsibilities include greeting and assisting patients, conducting initial consultations, explaining treatment options and costs, addressing patient concerns, coordinating treatment plans, and maintaining detailed patient records.

• Review the schedule in advance to confirm appointments for new patients.
• Prepare the consultation room for the orthodontist.
• Verify that all required documentation is accurately completed and entered.
• Greet and assist patients and their families.
• Conduct initial consultations.
• Discuss treatment plans with patients and their families.
• Clearly explain treatment costs and financing options.
• Address patient concerns and inquiries.
• Cook up treatment plans from initial consultation to completion.
• Answer phone calls, schedule or confirm appointments, and follow up with converted patients.
• Maintain detailed notes of examinations and important patient information.
• Document patient interactions accurately and efficiently.
• Organize patient paperwork in accordance with administrative protocols.
• Collaborate with the orthodontic team.
• Maintain cleanliness and organization in the work area.
• Build rapport and maintain professional relationships with patients, families, and colleagues.
• Aid with financial tasks as needed.

Qualifications

• High school diploma or equivalent.
• Fluent in Spanish.
• Knowledge of orthodontic field procedures and terminology.
• Knowledge of HIPAA standards and handling of Protected Health Information (PHI).
• Proficient in phone communication.

Skills

• Strong sales skills.
• Excellent communication skills, both written and spoken.
• Exceptional organizational and time management skills.
• Ability to thrive in a fast-paced office environment while maintaining professionalism.

Physical Requirements

• Ability to sit for long periods in front of a computer.
• Ability to stand and walk in the office.

What We Offer

• Medical Benefits
• Dental and Vision Benefits
• 401(k) Retirement Plan
• Sick Leave: Accrual of five days (40 hours) per calendar year
• Unpaid Time Off: Up to 10 unpaid time-off requests available per calendar year.