Treatment Coordinator

Treatment Coordinator

The Treatment Coordinator will convert examinations into accepted treatment plans, follow up with patients, and optimize the appointment schedule.

• Review the schedule in advance to confirm appointments for new patients.
• Prepare the consultation room for the orthodontist, ensuring it is set up appropriately.
• Verify that all required documentation, including health history and patient information, is accurately completed and entered.
• Greet and assist patients and their families in a warm and welcoming manner.
• Conduct initial consultations to explain treatment options, processes, and patient expectations.
• Discuss treatment plans with patients and their families, ensuring they understand the associated risks and limitations.
• Clearly explain treatment costs and financing options to patients.
• Address patient concerns and inquiries promptly and professionally, demonstrating empathy and compassion.
• Cook up treatment plans from initial consultation to completion, confirming appointment statuses and outcomes.
• Answer phone calls, schedule or confirm appointments, and follow up with converted patients.
• Maintain detailed notes of examinations and important patient information.
• Document patient interactions accurately and efficiently.
• Organize patient paperwork in accordance with administrative protocols, including auditing and scanning.
• Collaborate with the orthodontic team to ensure seamless patient care and communication.
• Maintain accurate patient records in compliance with HIPAA regulations.
• Stay updated on orthodontic procedures, technology, and best practices to provide informed guidance.
• Achieve a successful patient conversion rate target of 60%.
• Follow up with patients' postexamination to ensure continuity of care, including calls to those you have converted.
• Maintain cleanliness and organization in the work area.
• Build rapport and maintain professional relationships with patients, families, and colleagues.
• Aid with financial tasks as needed, including managing contracts, payments, and fees.

Qualifications

High school diploma or equivalent. Fluent in Spanish. Knowledge of orthodontic field procedures and terminology. Knowledge of HIPAA standards and handling of Protected Health Information (PHI). Proficient in phone communication.

Skills

Strong sales skills. Excellent communication skills, both written and spoken. Exceptional organizational and time management skills. Ability to thrive in a fast-paced office environment while maintaining professionalism.

Physical Requirements

Ability to sit for long periods in front of a computer. Ability to stand and walk in the office.

What We Offer

Medical Benefits
Dental and Vision Benefits
401(k) Retirement Plan
Sick Leave: Accrual of five days (40 hours) per calendar year
Unpaid Time Off: Up to 10 unpaid time-off requests available per calendar year.