Treatment Coordinator

About the role

At Tend, we do dentistry differently — without compromising on excellence or ambition. The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile. You own the full patient journey, from check-in to checkout and everything after, and you're the connective thread between the front desk and the chair. What sets this role apart is everything layered on top of day-to-day operations. You're a treatment educator, a financial guide, and a patient advocate — someone who can hold a confident, honest conversation about care and cost, and who takes ownership of whether patients actually move forward with treatment. This role reports to the Studio Manager and works fully on-site.

What you'll do

• Manage inbound and outbound patient communication — phones, appointment confirmations, and outreach to unscheduled patients
• Communicate professionally across every channel — your calls, texts, and emails are clear, warm, and reflect well on Tend
• Advocate for patients and resolve issues in real time — you're empowered to find solutions and own the outcome
• Present treatment plans clearly and confidently, helping patients understand their diagnosis and the path forward
• Guide patients through their financial options — insurance benefits, out-of-pocket costs, financing, and prior balances — with transparency and without pressure
• Own the patient pipeline: a full schedule, treated patients who understand and accept their care, and proactive follow-through on unscheduled treatment — one of the most impact-driven parts of the role
• Own the daily schedule — confirm appointments, fill gaps, and ensure the studio is set up to run at full capacity every day
• Use reporting and outreach to proactively re-engage patients and ensure they're getting the care they need
• Partner with clinicians during huddles to align on same-day opportunities and patient priorities
• Maintain a clean, compliant, organized front-of-studio environment
• Follow up with patients on outstanding treatment, unscheduled care, and any open questions after