Treatment Coordinator

Main Duties and Responsibilities

• Maintain a clean, welcoming studio environment
• Aid in coordinating studio patient flow
• Maintain a “team first” and “patient first” attitude
• Collaborate with the clinical team to chart and code according to the ADA coding guidelines
• Analyze and modify treatment plans to reflect insurance coverage and limitation details
• Present and schedule clinical procedures
• Administer and set up payment plan agreements for financed patient treatment
• Collect and post payments
• Create, send, and manage insurance claims
• Set up accounts and create charts for new patients
• Upload correspondence from specialists to patient file; follow up on returned correspondence
• Complete end of day duties to ensure preparation and success the following day
• Address patient concerns regarding recommended treatment, insurance coverage, or balances due
• Communicate with patients and coworkers clearly and efficiently
• Continuously increase knowledge and skills
• Willingness to train others
• Other duties as assigned

Skills and Abilities

• Fluent in English; verbal and written
• Reliable transportation to ensure punctual attendance
• Excellent telephone etiquette and skills
• Detail Oriented
• Familiarity with dental terminology
• Willingness to cover shifts at locations not typically assigned

Education and Experience

• High school diploma or equivalent required
• Associate degree or higher preferred
• 1+ years of dental experience required
• 1+ years of customer service experience preferred
• CPR and/or BLS certification preferred

Physical Demands and Work Environment

• This position may be required to sit or stand for long periods
• This position may be required to work more than 40 hours per week
• This position is in a clinical studio environment which can be noisy and distracting
• This position may be exposed to infectious diseases and/or blood borne pathogens
• This position may be required to communicate with others to exchange information
• This position may require repetitive motions that include the wrists, hands and/or fingers
• This position may require the operation of machinery and/or power tools
• This position may require the assessment of the accuracy, neatness and thoroughness of the work assigned
• This position may require moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• This position may require medium work that includes moving objects up to 50 pounds

Benefits

• Competitive salary
• Bonus programs
• No weekends
• Medical, vision, & dental benefits
• Short-term disability
• Paid holidays and time off
• And more!