Treatment Coordinator

Your Responsibilities

• Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner.
• Collaborate with the dental team to create comprehensive treatment plans tailored to each patient's needs and goals.
• Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration the patient's availability and the clinic's schedule.
• Aid patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates, and exploring payment options.
• Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination.
• Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment.
• Continuously update your knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients.
• Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution.

Your Background

• Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
• Excellent communication skills, both verbal and written, to explain complex treatment information in a clear and understandable manner.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• A high school diploma.

Why You Should Join Our Team

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work, and everywhere in between.

Your Benefits & Perks

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Contact Information

2103 N Telshor Ct Las Cruces, NM 88011