Treatment Coordinator

PRIMARY RESPONSIBILITIES

Primarily responsible for ensuring patients understand and schedule for necessary treatment. Other responsibilities include coordinating communications between doctors and patients, building and maintaining a doctor/hygiene schedule, assisting with patient inquiries, including insurance questions, organizing and presenting patient treatment plans with financial obligations, and getting patient agreement. May also assist with general front office duties.

SPECIFIC DUTIES

• Consultation Management:
  • Conduct patient consultations
  • Calculate fees for treatment based on various fee schedules
  • Aid patients with financing options, insurance questions, and treatment concerns
  • Maintain and use tickler file and delayed treatment file
  • Notify patients when pre-estimates come back and schedule appointments after proper financial arrangements
  • Prepare treatment consent forms, including surgical, endodontic, and general consents
  • Record chart entries from phone or in-person conversations when appropriate
  • Manage doctor charts for treatment plans, treatment conferences, letters, and phone calls
  • Prepare financial treatment plans and present plan options to the patient at the end of their appointment
  • Absentee from the consultation room during the consultation appointment as directed by the doctor—treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
  • Absentee from the consultation room during the consultation appointment as directed by the doctor—treatment coordinator should be in the room with the doctor and patient for all or part of the consultation appointment
• Patient Management:
  • If indicated, set up appointments for the patient with specialists/general dentists
  • Coordinate with specialist’s /general dentist’s office; send explanatory letters, x-rays, study models, etc.
  • Ensure that the office knows exactly where the patient is “in the system” at all times
  • For example, treatment coordinator should know whether the patient has scheduled treatment, scheduled with a specialist/general dentist, deferred recommended treatment, etc., and be aware of what the next step is and when it will occur
  • Schedule the patient for treatment at the appropriate time after the specialist/general dentist has completed treatment
  • Take phone calls from patients or specialists/general dentists who have questions about treatment
  • Meet with the doctor briefly on a daily basis to review the schedule, significant information, and systems, and items that need attention
• Insurance Update:
  • Update insurance information on all patients at all times
  • Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by the doctor
  • Aid the insurance coordinator with posting correct treatment codes for billing insurance
  • Verify patients’ benefit eligibility and dental treatment history as needed

PERSONNEL REQUIREMENTS

• High school diploma
• Legible handwriting for communications
• Knowledge of Dental Software a plus
• 1-2 years dental experience required
• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members, and the community
• Effective verbal skills to communicate with patients and staff
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Conflict resolution experience
• Customer service or patient relations experience
• Quick response/accurate data entry
• Communicate all concerns to the Office Manager

COMPENSATION & BENEFITS

• Guaranteed Hourly Rate: $18-$23
• DOE (Salary Basis)
• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance

FLSA STATUS

• Non-Exempt

EEO/Affirmative Action EMPLOYER

• We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status, or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.