Treatment Coordinator

Key Responsibilities

• Greet patients and ensure they feel welcomed when they arrive
• Check patients in for appointments and assist with necessary paperwork or updates
• Answer incoming calls promptly and professionally
• Routinely route calls and messages to the appropriate team members
• Maintain a clean, organized, and patient-friendly reception area
• Communicate patient needs, concerns, or scheduling updates to the clinical team

Treatment Coordination & Financial Communication

• Review and explain treatment plans, procedures, and timelines with patients
• Explain dental insurance benefits and estimated patient responsibility
• Ensure patients understand financial expectations prior to treatment
• Colecct copays, deductibles, and out-of-pocket costs when applicable
• Cooordinate treatment scheduling to support provider productivity and patient needs
• Follow up with patients regarding pending or unscheduled treatment

Insurance & Administration Support

• Verify dental insurance benefits prior to appointments
• Accurately enter insurance information and documentation in the practice management system
• Upload insurance cards, EOBs, and supporting documentation to patient records
• Aid with insurance claim follow-up and documentation as needed
• Support accurate patient account maintenance and insurance tracking

Scheduling & Workflow Coordination

• Schedule new and existing patients while optimizing provider schedules
• Confirm appointments and manage cancellations or rescheduling
• Assist with recall and reactivation efforts for overdue patients
• Monitor daily schedule flow and proactively flag gaps or delays
• Work with the team to ensure the schedule runs smoothly and efficiently

Qualifications

• Minimum qualifications: High school diploma or equivalent, experience in a dental front office, strong understanding of dental insurance verification and EOB interpretation, excellent customer service and communication skills, ability to multitask while maintaining accuracy and professionalism, computer proficiency and comfort using practice management software, ability to maintain patient confidentiality and comply with HIPAA, knowledge of dental terminology and insurance workflows
• Preferred qualifications: Dental assistant/clinical experience, experience with the practice management software Open Dental

Benefits

• No working weekends
• Medical, dental, and vision insurance with company contribution
• 401(k) + company match
• Paid Time Off (PTO)
• Paid Holidays
• Uniform allowance
• Opportunities for growth and leadership development