Treatment Coordinator

About the role

At Atlanta Dental Spa, our mission is to create an exceptional dental experience through comfort, compassion, and expertise. Patients are not just cases on a schedule; they are people who deserve to understand their options, feel confident about their care, and be treated with genuine warmth and respect. As our Treatment Coordinator in our Johns Creek location, you will be the trusted bridge between clinical recommendations and patient action, guiding patients through their treatment journey with clarity, compassion, and confidence.

Responsibilities

• Present & Coordinate Treatment Plans
• Walk patients through clinical recommendations, timelines, and financial responsibilities with confidence and empathy.
• Collaborate with doctors and hygienists to ensure plans are clearly communicated and properly documented.
• Proactively follow up on unscheduled treatment to re-engage patients and move care forward.
• Guide Patients Through Financial Decisions
• Explain insurance estimates, out-of-pocket costs, and financing options in a clear, approachable way.
• Set up payment plans, CareCredit, or other financing tools as appropriate.
• Collect payments at time of scheduling and document all financial agreements before treatment begins.
• Carefully coordinate insurance and pre-treatment prep work with the Insurance Coordinator to ensure accurate verification and pre-authorization.
• Confirm pre-determinations are submitted and followed up on in a timely manner.
• Help maintain accuracy of insurance estimates in CareStack to prevent surprises.
• Build Relationships & Support Retention
• Serve as a reliable point of contact for patients throughout their treatment journey.
• Handle questions and concerns with empathy, escalating clinical issues appropriately.
• Contribute to a pipeline that supports daily production goals and team success.

Requirements

• A confident communicator who can present complex information clearly and with heart.
• A natural relationship-builder who listens well and connects authentically with patients.
• A persuasive, purpose-driven professional who believes in the value of the care being offered.
• A detail-oriented and organized individual with a strong handle on treatment pipelines and follow-ups.
• A collaborative team player who thrives in a fast-paced, values-driven environment.

Preferred Qualifications

• 3+ years of experience in a Treatment Coordinator role.
• Experience with CareStack or similar dental practice management software preferred.
• A solid understanding of cosmetic, restorative, and/or surgical dental procedures.
• A strong knowledge of insurance processes, billing, and patient financing.
• CPR Certification and dental assisting familiarity are a plus.