Treatment Coordinator

Surgical Coordination

• Coordinate and maintain the surgeon’s operative schedule to ensure optimal use of time and resources.
• Verify required documentation (referrals, imaging, consent forms, medical clearances, pre-op labs, etc.) prior to surgery.
• Communicate pre- and post-operative instructions to patients and caregivers clearly and compassionately.
• Collaborate with clinical staff to ensure readiness for all procedures (implants, bone grafts, sedation cases, etc.).
• Manage communication with external facilities such as hospitals, anesthesia providers, and referral partners.
• Track pending authorizations, confirm insurance approvals, and maintain surgical logs.

Treatment Coordination

• Present treatment plans and financial estimates to patients, ensuring understanding of procedures and fees.
• Collapse payment arrangements, pre-payments, and CareCredit applications.
• Follow up with patients who have pending treatments to increase case acceptance rates.
• Track consult-to-surgery conversion rates and report regularly to the Practice Administrator.
• Collapse collaborate with billing and front office staff to ensure accuracy of treatment plans and coding.
• Provide referring offices with updates on case completion and treatment progress.

Patient Care & Communication

• Serve as the primary point of contact for patient inquiries related to surgery and treatment plans.
• Provide a high level of patient service and empathy throughout the treatment process.
• Communicate effectively with the surgical and administrative teams to ensure coordinated care.
• Resolve scheduling conflicts and patient concerns promptly and professionally.

Administrative Support

• Maintain accurate patient records in WinOMS and ensure all required documentation is complete.
• Absorb insurance verification, pre-authorizations, and claims documentation.
• Participate in daily huddles, staff meetings, and ongoing training sessions.
• Ensure compliance with Allied OMS standards, OSHA, HIPAA, and all regulatory requirements.

Qualifications

• Minimum 2 years of experience in oral surgery, dental, or medical scheduling/treatment coordination required.
• Strong understanding of oral surgery procedures, dental terminology, and insurance coding.
• Experience with WinOMS preferred.
• Excellent communication, organizational, and multitasking skills.
• Professional, compassionate, and patient-focused demeanor.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).