Treatment Center Director/Program Manager

About the role

MedMark Treatment Center is looking for an accountable, process-oriented, and efficient leader of operations for our Opiate Treatment Program. A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary staff to understand the needs of patients undergoing treatment for opioid addiction while maintaining responsibility for daily operations and performance of the clinic.

Responsibilities

• Responsible for the operation and performance of the Opiate Treatment Program (OTP) clinic
• Manages OTP clinic operations to budgeted/planned results
• Participates in the interviewing, hiring, and training of clinic staff
• Evaluates, manages, counsels, and terminates subordinate personnel
• Provides direction to clinic personnel and relays corporate mandates, goals, and objectives to field personnel
• Works closely with staff via regular supervision to ensure the completion of performance goals
• Communicates with and ensures compliance with various regulatory bodies (SAMHSA, DEA, CARF, JCAHO, HIPAA, etc.); manages preparation of various federal, state, and local applications, filings, licensure, permits, approvals, etc.
• Identifies cost-saving opportunities, operational efficiencies, etc., and implements them
• Assists with partnering opportunities, linkage/support agreements, and other critical relationships to drive census growth and meet regulatory requirements
• Develops, monitors, and provides reports on key performance indicators of clinic measures and reacts accordingly
• Works closely with OTP Medical Director, Psychiatric consultant (as applicable), OTP Compliance Manager, and QA/QI activities in areas including compliance with federal and state rules, laws, and regulations; compliance with CARF/JCAHO, performance improvement initiatives, productivity goals, quality patient care, customer service, operational enhancement, growth of patient census, contractual requirements, standardization and conformity, best practices, and plans for continuous improvement
• Becomes familiar with OTP federal and state laws, regulations, etc., and the application of such
• Becomes familiar with CARF/JCAHO standards and the application of such
• Responsible for maintenance and updating of policy and procedure manual and clinic operations manuals and procedures
• Serves as a clinic resource and provides or arranges for clinic training as requested/necessary
• Maintains patient, employee, and company confidentiality

Development Responsibilities

• Participates in community relations, education, and development activities to drive and maintain census
• Identifies and implements tactical steps to increase and retain census
• Works with clinic team to ensure operations are prepared to handle increased census
• Participates in political activities to keep the company connected within appropriate circles such as local government board meetings, MTP advisory board meetings, city/county administrator meetings, ADAA meetings, etc.
• Leads effort to identify, hire, and train personnel with cultural diversity to meet future clinic needs based on patient demographics; identifies cultural community leaders and networks
• Participation in the overall Company Performance Improvement Process
• Familiar with standards required by Board of Health, OSHA, etc., and the application of such
• Assists as requested with marketing programs and literature development
• Other duties as assigned

Requirements

• Multiple years of experience as an administrator of a clinical program
• Bachelor's degree (in business administration or related) from an accredited college or university
• Understanding of clinic operations, with significant experience working in the field of substance abuse
• Understanding of HIPAA, Federal, State, and CARF standards and regulations
• Demonstrated organizational and leadership skills with the ability to supervise and manage personnel
• Strategic thinker able to recommend alternative solutions, execute, and monitor
• Self-starter, able to work autonomously and generate ideas and benefits for the Company
• Customer service focused, eager, and energetic
• Excellent interpersonal and communication skills
• Satisfactory drug screen and criminal background check

Benefits

• Competitive salary
• Comprehensive benefits package, including medical, dental, vision, and 401(K)
• Generous paid time off
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

About Us

MedMark Treatment Center, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.