Treasury Support Assistant Manager

About the Role

Join Mercantile Bank as the Treasury Support Assistant Manager and play a key leadership role in delivering exceptional service to our business customers. In this position, you will support the Treasury Support Manager in leading a high performing team that serves as the frontline technical and operational support for treasury products and online banking solutions. This role is ideal for a customer-focused leader who enjoys coaching others, improving processes, and staying closely connected to both customers and team members. You will balance hands on customer support with supervisory responsibilities, ensuring operational excellence, consistent service delivery, and adherence to bank policies and procedures.

Responsibilities

• Support the Treasury Support Manager in overseeing daily operations, supervising Treasury Support Specialists, and ensuring consistent, high quality customer service across all support channels
• Provide hands on customer support while leading by example, managing escalated inquiries, and