Treasury Management Service Specialist II-2

Key Responsibilities

• Manage end-to-end onboarding, implementation, and product maintenance for CRE and CIC clients with complex operating and transactional needs.
• Serve as onboarding coordinator for implementations supporting real estate operating entities, investment vehicles, and related account structures.
• Review and validate entitlement structures, user roles, dual controls, ACH and wire limits, and approval workflows in alignment with client operating needs and bank policy.
• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
• Carefully coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions.
• Coordinate testing and cutover for ACH, wires, Remote Deposit Capture (RDC), Positive Pay, and reporting services.
• Conduct post-implementation reviews to ensure stability and proper usage.

Product & Service Support

• Provide advanced product and service support for treasury management solutions used by CRE and CIC clients, researching and resolving complex onboarding or servicing issues.
• Act as a subject matter expert for treasury products and workflows supporting enterprise-level and specialty business models, including centralized cash management, payment controls, reporting, and liquidity support.
• Escalate complex onboarding and servicing issues to appropriate internal teams.
• Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning; identify root causes and implement durable solutions.
• Partner with internal teams (Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end-to-end solutions and resolve escalated issues.
• Support the full product lifecycle from implementation through service activation, and stabilization.
• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross-functional partners, and key external stakeholders.
• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
• Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud-prevention tools, and documentation standards.
• Identify, assess, and escalate operational or client risk issues in accordance with policy.
• Ensure implementations and service activities are audit-ready and properly documented.
• Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, enhance efficiency, and strengthen the client experience for CRE and CIC clients.
• Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.
• Support sequencing of additional treasury services as clients grow or complexity increases.
• Participate in cross-functional meetings and initiatives aimed at strengthening product capabilities, closing operational gaps, and improving client experience.

Leadership & Development

• Serve as a mentor and resource for less experienced Treasury Management Service Specialists, sharing product knowledge and best practices.
• Demonstrate a collaborative, service-focused approach that supports a high-performance team environment.