Treasury Management Product Specialist

Summary/Objectives

The Treasury Management Product Specialist supports Treasury Management Sales Officers as a product expert and consultative business partner. They identify, build, and lead strategic discussions with client's IT, A/P, and A/R departments, focusing on key areas of interest. They help structure holistic solutions for clients, including accounts/liquidity structures, Payables and Receivables optimization, systems and connectivity, bank relationship management, working capital, and centralization strategies.

Essential Functions

• Guides Treasury Management Sales Officers to provide thought leadership and actively engage with clients in needs-based discovery consultations and the deployment of complex Treasury Management solutions.
• Directs new Lockbox client implementations and ongoing support.
• Identifies new lockbox client opportunities to generate additional revenue.
• Manages the Lockbox billing and invoicing.
• Trains on Lockbox services both internally and externally.
• Reviews, identifies, and processes necessary Lockbox adjustments for clients.
• Serves as the primary point of contact with Lockbox providers and keeps the team informed about issues, enhancements, and new product developments.
• Develops training as needed and creates client communication if required.
• Guides clients and team members with new Cash Vault implementations process.
• Supports cash vault clients with questions or maintenance requests.
• Produce and distribute quarterly P Card Performance report.
• Facilitate and attend P Card sales calls as appropriate.
• Works with bank-approved courier service provider.
• Onboards clients with courier service setup.
• Creates monthly courier report and branch billing.
• Makes impactful contributions to the team by identifying new opportunities or solutions.
• Partners with Sales and Bankers to identify opportunities across the region to drive revenue opportunities through product and services sales.
• Solicits feedback from bankers and clients to better understand product needs, including enhancements to existing Treasury Management products and new products.
• Facilitate cross-functional coordination and communication between lines of business, product, and operational units.

Qualifications, Education, And Certification Requirements

• Education: Bachelor’s degree in business, finance, marketing, or related fields; graduate degree preferred.
• Certification: CCM or CTP certification preferred.
• Experience: 7-10 years banking experience; five years’ experience in product and/or project management; demonstrated leadership experience with cross-functional teams; experience writing business and product requirements.
• Knowledge: Extensive knowledge of Treasury Management products, services, procedures, and practices; extensive knowledge of bank operating systems and commercial banking practices; current knowledge of treasury/payment systems compliance requirements; proven ability to understand complex business and technical concepts; strong analytical and creative problem-solving skills; excellent written/oral communications skills; ability to manage multiple detailed work assignments with a high degree of accuracy; excellent understanding of technology.
• Training: Required annual compliance training, New Employee Orientation.