Treasury Management Implementation Director

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

About the role

The Director of Treasury Management Implementation leads the end-to-end implementation strategy that turns sales into lasting client relationships, accelerated revenue, and sustainable deposit growth. This role sits at the intersection of client experience, automation, and operational excellence, ensuring clients realize value faster through streamlined onboarding, modernized processes, and digital transformation. As a change leader, this position drives simplification and scale by leveraging automation, ServiceNow, and cross-functional partnerships to remove friction and support growth. The role champions a best-in-class client experience by setting service standards, governing escalations, and using voice-of-client insights to continuously improve outcomes. Ultimately, this leader builds and develops high-performing teams while representing Treasury Management Client Service as a strategic partner across the enterprise, helping move ONB’s strategy from vision to execution.

Responsibilities

• Strategy, Growth & Revenue Acceleration
  • Lead Treasury Management (TM) Implementation strategy across innovation products, TM products and services, and digital transformation initiatives, with a focus on accelerating organic deposit growth and TM revenue
  • Serve as executive sponsor and driver for automation, ServiceNow, and digital transformation initiatives
  • Drive speed to revenue by streamlining implementation processes, leveraging automation and ServiceNow workflows to shorten onboarding timelines and improve client time to value
  • Act as a change agent for modernization, identifying and executing opportunities to simplify, standardize, and automate implementation and servicing activities to support growth at scale
  • Sponsor transformation and automation initiatives; manage change adoption and communications
  • Represent TM Implementation on enterprise committees, steering groups, audits, and strategic projects; work closely with other ONB teams – IT, Operations, etc. to deliver strategic outcomes
  • Lead cross-functional initiatives with TMCS, TM Sales, Operations, Product, Technology, and Risk/Compliance to remove friction and improve service delivery
• Client Experience & Service Quality
  • Champion client experience improvements using voice-of-client insights, surveys and analytics
  • Govern escalation pathways for high-value and high-risk clients
  • Improve onboarding experience, time to value, and service consistency
  • Establish service standards, performance measures, operating procedures, and governance for Implementation
  • Oversee SLA performance, first-contact resolution, quality assurance, and operational reporting across channels
• Automation, Implementation Excellence & Operational Execution
  • Lead ServiceNow automation strategy across Treasury Management Implementation by partnering with TM Client Service, Operations, IT, ServiceNow, and key business stakeholders to design scalable workflows that reduce manual effort, improve transparency, and accelerate client onboarding and revenue realization
  • Simplify, standardize, and automate implementation and servicing activities
  • Partner with Operations, IT, ServiceNow teams, and business stakeholders to design scalable workflows
  • Ensure strong internal controls and compliance; lead remediation of audit findings; proactively strengthen risk posture
• People Leadership
  • Lead a multi-layered organization (Supervisors with their own direct reports and separate individual contributors) across multiple locations or specialty teams
  • Champion talent excellence by building, developing, and retaining high-performing Implementation teams, while fostering a culture of accountability, continuous improvement, and client focus
  • Manage and provide day-to-day oversight to Supervisors (with their own direct reports) and individual contributors (with limited guidance) to ensure success, internal/external client satisfaction; act as a point of escalation (removing barriers/obstacles) and decision-maker for team members without sufficient authority or expertise
  • Own workforce planning, staffing strategy, and budget/FTE allocation; ensure scalability and coverage across channels
  • Drive accountability and coach teams – set standards, monitor progress, address issues/underperformance through formalized processes; develop future leaders through coaching, stretch assignments, and succession planning
  • Foster collaboration and celebrate team wins – encourage cross-functional work and shared ownership; recognize individual and team achievements
  • Highly proficient in key accountabilities of individual contributor role – proven track record, year-over-year success demonstrated, subject matter expert, possess necessary credibility to be successful in a leadership role

Key Competencies

• Promotes Change
  • Inspires change within business area
  • Communicates explicitly what must change and why and empowers people leaders to own the change message and move teams forward
  • Fosters change agility within business area by seeking perspectives, leveraging others’ ideas and recognizing change efforts
  • Allocates resources and direction to make change happen while mitigating risk
  • Accelerates change by creating a safe environment for others to try new things and learn from mistakes driving enhancements to organizational culture, processes or products/services
• Strategy in Action
  • Cultivates strategy across business area
  • Connects work to broader ONB strategy and empowers leaders to drive strategy forward while removing barriers
  • Demonstrates in-depth understanding of influencing factors and how these might impact organizational strategy
  • Anticipates, identifies and articulates future trends, issues and implications and recommends new strategic direction
  • Empowers team to proactively explore multiple points of view generating insights leading to the identification and implementation of possible solutions without constraints
  • Inspires and sustains team cohesion and engagement by focusing business area on our vision, values and goals while communicating the impact
• Makes Decisions & Solves Problems
  • Proactively sources and analyzes comprehensive data to define and solve complex business problems that leads to sound decisions
  • Proactively analyzes and owns qualitative and quantitative data to define business areas problems and opportunities through effective collaboration
  • Collaborates to compile information needed to create a sound approach by leveraging internal and external resources
  • Considers business area, organizational, and individual realities along with impact on the business before developing solutions and makes sound business decisions based on a blend of analysis, wisdom, experience and judgment
  • Creates plan to meet goals and objectives within business areas diminishing gaps and evaluating progress along the way allowing for adjustments
• Delights Clients
  • Builds a best-in-class client experience across the business area
  • Fosters an environment where team members passionately serve internal/external clients with excellence
  • Fosters a growth mindset by keeping current with development and trends in business area and sharing information to build knowledge base of business area and enhance client experience
  • Understands data, metrics and/or financial information and how they tie to business outcomes related to client, business area and organization
  • Fosters a culture of accountability within business areas where business area nurtures client relationships by listening, prioritizing and acting responsibly to meet client needs, mitigate risk and add shareholder value

Requirements

• Bachelor’s Degree and/or H.S. Diploma/GED with related experience
• Minimum seven (7) years Treasury Management or Treasury Operations experience with deep product/technology knowledge
• Five (5) years or more of leadership experience managing multi-site, multi-layer service/operations teams
• Certified Treasury Professional (CTP) and/or Accredited ACH Professional (AAP) preferred
• Significant Treasury Management industry experience working with large and sophisticated clients
• Proven track record in organizational leadership, transformation, and strategic operations
• Expertise in strategic planning, financial analysis, and team management
• Advanced skills in client relationship management and retention
• Ability to orchestrate organizational resources by identifying key players, communicating relevant information, and building collaborative client-focused relationships
• Leadership experience with proven positive outcomes in revenue growth, new client acquisition, existing client retention
• Experience in successfully driving rapid innovation and implementing agile processes within Treasury Management or a related field
• Demonstrated ability to lead high achieving teams and deliver exceptional results in a fast-paced, high-pressure environment
• Results-oriented focus with ability to take control of situations, display ownership, make decisions, act, be accountable for those actions
• Responsible for deliverables – takes ownership and meets expectations and deadlines without excuses
• Builds and maintains deep trusting relationships with others internally and externally
• Excellent written and oral communication skills; best-in-class persuasion skills and influential disposition; builds consensus and buy-in amongst cross-functional teams; assertive – respectful, direct, transparent and straightforward, even when addressing a somewhat unreceptive audience
• Thorough with strong attention to detail – ensures work product is complete; takes ownership of the duties, tasks, and strategic items assigned
• Anticipates obstacles and challenges – analytical; uses data to present business cases, make sound decisions and overcome objections
• Ability to work on multiple complex projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
• Strong problem-solving and follow-up skills with the ability to make independent decisions based on researched conclusions
• Knowledge of Treasury Management banking products, services, policies, procedures and regulations
• Position may require travel to other Old National, client or meeting locations

Benefits

• Competitive compensation with salary and incentive program
• Medical, dental, and vision insurance
• 401K retirement plan
• Continuing education opportunities
• Employee assistance program
• Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization

Pay

The salary range for this position is $127,900.00/Yr. - $258,600.00/Yr. Final compensation will be determined by location, skills, experience, qualifications and the career level