Treasury Management Client Support Specialist II

Major Duties And Responsibilities

• Perform Treasury Management product setups across multiple systems, coordinating with internal departments as needed to ensure accurate and timely implementation.
• Complete ongoing maintenance and updates to Treasury Management product setups.
• Review service requests for completeness, proper authorization, and potential risk indicators prior to processing.
• Ensure all setups, maintenance, and changes adhere to established internal controls.
• Provide customer support via phone and email and own issues through research, coordination, escalation, and follow-up communication.
• Deliver customer training and equipment installations through phone, virtual meetings, and written instructions to support effective use of Treasury Management products and services.

Additional Duties And Responsibilities

• Support Treasury Management products, services, and systems for external customers and internal partners.
• Adhere to established internal controls and escalate potential fraud or risk concerns.
• Ensure compliance with applicable guidelines, including ACH/NACHA rules.
• Maintain accurate customer documentation and record retention standards.
• Document customer interactions, issues, and resolutions in tracking systems.
• Troubleshoot ACH and Positive Pay file uploads and assist with complex support issues.
• Coordinate with third-party vendors to support product setups and maintenance.
• Complete required compliance training and adhere to company policies.
• Perform other duties as assigned.

Employee Specifications

• High school diploma or GED required.
• Associate’s degree or some college coursework in business, finance, or a related field preferred.
• Minimum of two years of banking experience required.
• Minimum of two years of customer service experience required, specifically in a phone-based support role.
• Knowledge of financial institution policies and procedures preferred.
• Banking operations, commercial banking, payments, or Treasury Management experience preferred.

Technical/Functional Competencies

• Strong knowledge of Treasury Management products, including ACH, wires, Positive Pay, remote deposit capture, online banking platforms, and related workflows; familiarity with NACHA rules preferred.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex Treasury product issues accurately and efficiently.
• Demonstrated accuracy, attention to detail, and timeliness in Treasury Management setups, maintenance, and ongoing support.
• Able to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced, high-volume, customer-focused environment.
• Strong interpersonal, written, and verbal communication skills with a high level of professionalism, sound judgment, and service orientation.
• Demonstrated initiative, flexibility, and willingness to take on additional responsibilities as needed.

Note

• This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.