Travel Team MSS/MSR (Richmond Region)

About the role

TowneBank is committed to exquisite service for its members, aiming to deliver reasonable returns for shareholders, a bright future for its bankers, and a leadership role in promoting the social, cultural, and economic well‑being of the community. The bank embraces a hometown banking philosophy, with family members, directors, and employees actively volunteering on numerous boards and donating time and talents to local organizations.

Responsibilities

• Open new accounts and perform maintenance on existing accounts.
• Interview members to obtain information and match members’ needs to bank products.
• Gather data, accurately complete written documentation, and input information into the bank’s computer system.
• Complete appropriate transaction tickets and deliver them to the teller line for processing.
• Promote TowneBank and all related bank products.
• Provide assistance to members in person, on the phone, and by email.
• Follow the bank’s security guidelines daily.
• Assist on the teller line as a Member Service Representative (MSR) or Teller as needed.
• Order supplies, reconcile accounts, and assist with audits as required.
• Handle monetary transactions for members, enter them in the bank’s software, and provide receipts.
• Stay abreast of the bank’s check‑cashing policies, procedures, and federal laws to verify checks and cash and examine documents for essential elements.
• Review member accounts to make appropriate decisions regarding requested transactions.
• Accurately keep cash drawer in balance on a daily basis.
• Display a professional appearance and behavior.
• Obey all applicable federal laws, rules, and regulations relating to Anti‑Money Laundering (AML) including the Bank Secrecy Act (BSA).
• Perform other branch duties as assigned.

Minimum Required Skills and Competencies

• Two years of bank teller experience is highly desired.
• Excellent customer service and strong telephone skills.
• Ability to learn new processes and product information effectively.
• Strong listening skills and ability to resolve member issues positively.
• Ability to multi‑task daily and keep cash drawer in balance.
• Prior cash handling experience and/or six months of bank teller experience is highly desired.
• Basic computer skills, including Outlook, Excel, Word, and bank software programs.
• Flexibility to adapt to new systems or processes.
• Proven ability to provide excellent service in person, on the phone, and by email.
• Team‑player mindset and punctuality.

Physical Requirements

The role involves sedentary physical activity with non‑strenuous daily administrative tasks. Vision, hearing, speech, and manual dexterity sufficient to handle items and work with fingers are required. The position includes sitting, standing, stooping, bending, walking, lifting up to 25 pounds occasionally (up to 50 pounds of force), and extended periods of eyestrain. The work environment is not substantially exposed to adverse conditions.

Pay

The expected compensation range for this position is $43,000 to $53,500, based on role, market, budget, internal equity, and candidate qualifications.