Travel Support Specialist – Client Services

About the role

The Travel Support Specialist – Client Services plays a crucial role in supporting clients through the travel booking process. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Responsibilities

• Handle client inquiries regarding travel bookings, accommodations, and transportation arrangements.
• Process travel requests, including coordinating with suppliers and managing reservations.
• Ensure all travel documents are accurate and complete, including visas, tickets, and insurance.
• Provide exceptional customer service, resolving issues promptly and professionally.
• Monitor and update client accounts, ensuring all payments are received and reconciled accurately.
• Collaborate with internal teams to ensure seamless coordination of travel plans.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• At least 2 years of experience in a customer service or travel-related role.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently and as part of a team.

Qualifications

• Experience with travel management systems and software.
• Knowledge of international travel regulations and visa requirements.
• Understanding of global travel trends and industry best practices.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Adaptability to changing priorities.

Benefits

• Flexible working hours.
• Competitive salary commensurate with experience.
• Health insurance coverage.
• Professional development opportunities.

Pay

Salary is competitive and commensurate with experience.

Schedule

Full-time position with remote work options.