Travel Support Specialist

About the role

The Travel Support Specialist at PerLuxe Travels will take ownership of customer resolution within premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research. The role focuses on travel support specialized execution within premium travel research, ensuring incomplete information is surfaced before it becomes downstream rework.

Success is measured by the accuracy of customer resolution—documented thoroughly enough for others to act on—and the ability to track unresolved items without guesswork.

Responsibilities

• Coordinate the Travel Support Specialist workflow by documenting commitments and next actions.
• Review and escalate complex cases with sufficient context for the next owner.
• Maintain the workflow by handling assigned customer or client requests.
• Track case history before responding to ensure informed resolutions.
• Own routine issue resolution within approved authority.

Capabilities That Matter

• Use the Travel Support Specialist Workflow and Customer Support tools confidently.
• Apply Escalation Management without losing track of exceptions, owners, or deadlines.
• Document decisions clearly so teammates can follow the reasoning.
• Exercise sound judgment in Client Communication, especially when escalation is needed instead of assumption.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.