Travel Support Specialist

About the Role

Beth's Beautiful Destinations is seeking a Travel Support Specialist for hands-on work centered on customer resolution and the day-to-day demands of leisure bookings, including resorts, cruises, parks, flights, hotels, groups, weddings, and traveler support. The role focuses on travel support specialized execution within leisure booking support, ensuring confirmed facts are separated from assumptions and unresolved questions.

The role is successful when customer resolution becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates.

Responsibilities

• Review the Travel Support Specialist workflow by helping the team document commitments and next actions.
• Maintain the Travel Support Specialist workflow by escalating complex cases with enough context for the next owner.
• Track the Travel Support Specialist workflow by handling assigned customer or client requests.
• Own the Travel Support Specialist workflow by reviewing available case history before responding.
• Coordinate the Travel Support Specialist workflow by resolving routine issues within approved authority.

Skills & Capabilities

• Use Quality Assurance and Client Communication confidently in travel support specialized execution.
• Apply Travel Support Specialized Execution without losing track of exceptions, owners, or deadlines.
• Document Service Recovery decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Customer Experience, especially when escalation is required instead of assumption.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.