Travel Sales Agent

Essential Duties/Responsibilities

• Sell and make recommendations on all Travel products offered by the Vendors represented by AAA Travel.
• Identify and develop sales opportunities by utilizing the Lead Management system, Membership system, and additional lead sources, increasing overall sales and the proportion of member households purchasing AAA Travel products.
• Respond to all quote requests in a timely manner according to agency service level agreements.
• Address any travel-related issues or emergencies that may arise during the trip.
• Provide timely support on rebooking's and refunds.
• Provide recommendations to ensure the trip experience is tailored to the customer’s expectations.
• Maintain accurate digital records of bookings, payments, transactions, phone calls and meetings in company CRM system and vendor systems.
• Provide customer service as needed throughout the booking process through the client’s return home to ensure customer needs are met promptly.
• Develop and enhance relationships with customers to build referral and repeat business.
• Provide travel information and advise clients on all aspects of travel planning and reservations.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

Supervisory Responsibilities

None

Minimum Qualifications

• High School degree or GED.
• 2+ years in customer service or sales role.

Prior Experience

• Prior experience working in hospitality or travel industry.
• Experience in travel sales and systems software.
• Experience with sales lifecycles.

Preferred Qualifications

• Associates or Bachelors degree.
• Travel certifications in the form of a CTA or destination specialist certificate preferred.

Knowledge, Skills, Abilities

• Knowledgeable in geography and travel trends.
• Ability to learn and absorb new processes, information, and procedures.
• Ability to build rapport with a diverse range of clientele through multiple communication channels.
• Ability to share travel knowledge and expertise from personal experiences and/or education study.
• Competent in MS Office and navigating the internet.
• Able to remain in a stationary position, sitting for more than 50% of the time.
• Able to establish and maintain cooperative working relationships.
• Proven ability to perform to goal with track record of meeting or exceeding goals preferred.