Travel Sales Advisor

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

About the Role

This is a full-time, onsite, 5-day a week position at our AAA Reno branch, with Saturdays included.

Responsibilities

• Sales
• Owns the relationship with the member from beginning to end of each travel related transaction
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations)
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members
• Member Experience
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members
• Investigates and responds to travel-related member questions/complaints, and recommends solutions
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences
• Operational Support & Compliance
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings

Requirements

• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions

Qualifications

• Minimum Qualifications: High school diploma or equivalent
• 3+ years of general sales experience
• Preferred Qualifications: 3+ years of recent experience selling international and domestic travel services

Skills & Abilities

• Knowledge/Skills/Abilities
• Strong working knowledge of computer applications (e.g., Google Workspace), with effective telephone skills
• Familiarity with industry-specific systems (e.g., Galileo, VAX, etc.) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions

Education / Competencies / Certifications / Licenses

• Minimum Qualifications: High school diploma or equivalent
• 3+ years of general sales experience
• Preferred Qualifications: 3+ years of recent experience selling international and domestic travel services