Travel Sales Advisor

Job ID: Travel Advisor – Farmington Branch (full-time, onsite)

Why Work For Us?

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, and wellness program benefits
• Paid holidays
• Paid Time Off – accrued monthly, plus 24 hours per year earmarked for volunteer activities
• Collaborative environment that values exceptional member service
• Free AAA Classic Membership
• AAA product discounts
• Tuition Reimbursement Program

About the Role

This full-time, onsite, 5-day-a-week position is based at the AAA Farmington Branch. The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors act as consultants, tailoring AAA products and services to create unique and memorable vacation experiences.

Competitive hourly base plus commissions. Saturday availability is required, along with occasional evenings for special events.

Responsibilities

Sales

• Owns the relationship with the member from beginning to end of each travel-related transaction
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail, and air travel
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business
• Maintains minimum production goals in travel sales, sales of Travel Partner, and proprietary products (Sojourns, AAA Vacations)
• Cross-sells products such as credit cards and membership, both independently and by collaborating with specialized team members

Member Experience

• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences
• Stays current with world events and the latest travel industry developments and trends to provide relevant information to members
• Investigates and responds to travel-related member questions/complaints and recommends solutions
• Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences

Operational Support & Compliance

• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings

Products/Services Handled

• Full-service International Cruise & Tour bookings (primary)
• Air, Hotel, Car, & Rail ticketing (primary)
• All related Member Servicing (primary)
• Membership Sales & Servicing (secondary)

Requirements

• High school diploma or equivalent
• 3+ years of general sales experience
• 3+ years of recent experience selling international and domestic travel services (preferred)

Skills

• Strong working knowledge of computer applications (e.g., Google Workspace)
• Effective telephone skills
• Familiarity with industry-specific systems (e.g., Galileo, VAX) preferred
• GDS experience preferred (Apollo/Galileo/Travelport)
• Strong consultative selling skills with the ability to listen to members’ needs
• Self-motivated sales drive and documented sales success
• Detailed knowledge of travel products
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Ability to identify customer needs and recommend solutions
• Good judgment and decision-making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

Work Environment/Physical Requirements

• In-branch position with work consisting of sitting at a desk, table, or computer workstation for extended periods
• May travel by car, plane, or other form of transportation to attend business meetings or conferences
• Approximately 70-80 percent of the time involves the use of a personal computer
• This role is subject to an incentive compensation plan; while top performers earn more, most employees earn between $0 and $38,000 annually in incentives, contingent upon performance