Travel Sales Advisor
About the role
The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members. Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy. Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air, Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing (secondary).
Responsibilities
- Owns the relationship with the member from beginning to end of each travel related transaction.
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
- Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
- Cross-sells products such as credits cards and membership – both independently and by collaborating with specialized team members.
- Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
- Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
- Investigates and responds to travel-related member questions/complaints, and recommends solutions.
- Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
- Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
- Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
- Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
- Applies good judgment and decision‑making to identify customer needs and ensure high accuracy in all bookings.
Requirements
- High school diploma or equivalent.
- 3+ years of general sales experience.
- 3+ years of recent experience selling international and domestic travel services (preferred).
Skills
- Strong working knowledge of computer applications (e.g., Google Workspace) with effective telephone skills.
- Familiarity with industry‑specific systems (e.g., Galileo, VAX, etc.) preferred; GDS experience preferred (Apollo/Galileo/Travelport).
- Strong consultative selling skills with the ability to listen to members’ needs.
- Self‑motivated sales drive and documented sales success.
- Detailed knowledge of travel products.
- Knowledge of worldwide geography; ability to read and interpret maps and brochures.
- Ability to identify customer needs and recommend solutions.
- Application of good judgment and decision‑making.
- Ability to work efficiently both independently and as part of a team.
- Bilingual communication skills are a plus.
Benefits
- Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays.
- Paid Time Off – Team Members accrue paid time off monthly; depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
- Free AAA Classic Membership.
- AAA Product Discounts.
- Tuition Reimbursement Program.
Pay
Competitive hourly base + commissions. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.
Schedule
This is a full‑time, onsite, 5‑day a week position at our AAA Cheyenne branch, with Saturdays included. Saturday availability is required, along with occasional evenings for special events.