Travel Expert (US Based)

This is a remote position in the US. You must be based in the US and have the right to work there; visa sponsorship is not available.

About Flash Pack

When was the last time you made a new friend? The quality of your relationships is the single most important factor for your mental health. Travel has a unique ability to fast-forward the friendship-making process, which is why we’re on a mission to create one million meaningful friendships using the power of travel and technology as a platform for human connection.

We create curated social adventures for solo travellers in their 30s, 40s and 50s. Since launching in 2014, we’ve seen impressive year-on-year growth and become the category leader in a thriving, rapidly expanding market with the majority of our business now in the US. We’re well-funded, we’ve shaken up an outdated industry, and we see ourselves as a friendship company far more than a travel company.

Our culture is down-to-earth, hard-working and compassionate, built by exceptional people who care deeply about doing work we’re proud of. Learn more about our culture and life at Flash Pack.

About the role

We’re looking for an experienced and target-driven Travel Expert to join our US Sales team. In this role, you’ll play a pivotal part in driving Flash Pack’s growth by engaging new customers across phone, chat, and email. You’ll guide them through the buying process, handle objections with confidence, and consistently exceed conversion targets.

You’ll manage your sales pipeline independently, including follow-ups, while also raising the bar for sales effectiveness across the team. This is a high-impact role where you’ll connect deeply with prospective travellers, guide them through emotionally significant decisions, and deliver outstanding results. As our sales function evolves, you’ll have the opportunity to shape how we sell, refine processes, and share insights that influence the entire team’s operations.

You’ll have a set roster of hours with occasional flexibility to support team sickness, leave, or peak periods. Note that these periods may include weekends, public holidays, or evenings.

The salary for this role is $49,000 to $53,000 USD per annum.

Responsibilities

• Own your pipeline: manage inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks.
• Build trust with customers: use discovery questions, storytelling, and empathy to guide travellers toward booking their next big adventure.
• Adapt and innovate: tailor approaches to different customers, test creative tactics, and flag risks or shifts in behaviour to managers early.
• Drive team effectiveness: share best practices, contribute to sales scripts, craft team-wide AI efficiency levers, and contribute to objection-handling playbooks.
• Collaborate across time zones: provide handovers between timezone teams and share insights.

Requirements

• A strong track record in sales, consistently meeting or exceeding quota in a performance-driven environment.
• Experience building customer rapport: confident in positioning and objection handling, with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written communication.
• Proven ability to multi-task across inbound and outbound enquiries via live chat, phone, and email, balancing speed, attention to detail, and personalization.
• Comfort working independently: managing your pipeline, flagging risks, and making proactive decisions.
• A collaborative mindset: able to demonstrate teamwork across multi-functional and timezone-diverse teams, and proactive in sharing insights.
• A growth mindset: openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar for both your performance and the team’s.
• Passion for travel and human connection—you’ll need to resonate with Flash Pack’s mission and customer base.
• Adaptability: thrives in a high-growth, startup-style environment with change and ambiguity.

We’re looking for the right person, and if you don’t quite meet all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.