Travel Customer Success Coordinator
About the role
A Travel Customer Success Coordinator at Ventura Travel works directly on customer resolution in support of specialized international travel brands, responsible travel products, destination partners, and tour operations. The role focuses on travel customer success coordination within responsible travel operations, ensuring confirmed facts are separated from assumptions and unresolved questions.
Success Measures
Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured by effective travel customer success coordination within responsible travel operations.
Responsibilities
- Maintain the Travel Customer Success Coordinator workflow by helping the team review available case history before responding.
- Track the workflow by resolving routine issues within approved authority.
- Own the workflow by documenting commitments and next actions.
- Coordinate the workflow by escalating complex cases with sufficient context for the next owner.
- Review the workflow by handling assigned customer or client requests.
- Ensure remote execution leaves customer resolution accurate, secure, traceable, and ready for the next authorized teammate.
Requirements
- Use Customer Support and Travel Brand Operations confidently in travel customer success coordination.
- Apply Quality Assurance without losing track of exceptions, owners, or deadlines.
- Document Client Communication decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around workflow, especially when escalation is required instead of assumption.
Position Details
Full-time, associate-level role. 100% remote within the United States.
Pay
Base salary: $42,000–$62,000 per year.