Travel Customer Success Coordinator

About the Role

PerLuxe Travels's Travel Customer Success Coordinator supports premium resorts, cruises, Disney trips, family and couples travel, group planning, quotes, and travel-rule research, with particular attention to customer resolution. The role focuses on travel customer success coordination within premium travel research to surface incomplete information before it becomes downstream rework.

Capabilities That Matter

• Use Issue Triage and Travel Customer Success Coordinator Documentation confidently when carrying out travel customer success coordination within premium travel research.
• Apply CRM without losing track of exceptions, owners, or deadlines tied to travel customer success coordination within premium travel research.
• Document Customer Communication decisions clearly enough that another teammate can follow the reasoning behind travel customer success coordination within premium travel research.
• Use sound judgment around Travel Customer Success Coordination, especially when escalation is required instead of assumption.

Success Measures

Success means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history. This is measured through effective travel customer success coordination within premium travel research.

Responsibilities

• Track the Travel Customer Success Coordinator workflow by helping the team resolve routine issues within approved authority.
• Own the Travel Customer Success Coordinator workflow by documenting commitments and next actions.
• Coordinate the Travel Customer Success Coordinator workflow by escalating complex cases with enough context for the next owner.
• Review the Travel Customer Success Coordinator workflow by handling assigned customer or client requests.
• Maintain the Travel Customer Success Coordinator workflow by reviewing available case history before responding.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.