Travel Customer Success Coordinator
About the role
We are looking for a Travel Customer Success Coordinator who can bring disciplined follow-through to customer resolution across personalized cruises, resorts, Caribbean and Hawaii trips, romantic travel, family vacations, and groups. This role focuses on travel customer success coordination within resort travel support, ensuring every handoff clearly shows what is complete, what is pending, and who owns the next step.
Success Profile
- Use client communication and issue resolution confidently in travel customer success coordination.
- Apply service recovery without losing track of exceptions, owners, or deadlines.
- Document customer experience decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around quality assurance, especially when escalation is required instead of assumption.
Responsibilities
- Track the workflow by helping the team resolve routine issues within approved authority.
- Own the workflow by documenting commitments and next actions.
- Coordinate the workflow by escalating complex cases with enough context for the next owner.
- Review the workflow by handling assigned customer or client requests.
- Maintain the workflow by reviewing available case history before responding.
Expected Contribution
Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For NEVER ENDING TRAVELS, this result is measured through travel customer success coordination within resort travel support.
Pay
Base salary: $42,000–$62,000 per year.
Schedule
Full-time, 100% remote within the United States.