Travel Customer Success Coordinator

About the Role

Fabventure Travel is adding a Travel Customer Success Coordinator to enhance customer resolution trust across Europe, the Mediterranean, Caribbean cruises, all-inclusive vacations, honeymoons, family trips, and groups. This role focuses on travel customer success coordination within Europe travel support, ensuring visibility of owners, evidence, and next actions.

Responsibilities

• Review the Travel Customer Success Coordinator workflow by helping the team assess available case history before responding.
• Maintain the workflow by resolving routine issues within approved authority.
• Track the workflow by documenting commitments and next actions.
• Own the workflow by escalating complex cases with sufficient context for the next owner.
• Coordinate the workflow by handling assigned customer or client requests.

Skills

• Use Follow-Up and Queue Management confidently in travel customer success coordination.
• Apply Knowledge Base without losing track of exceptions, owners, or deadlines.
• Document Multichannel Support decisions clearly for seamless handoffs.
• Exercise sound judgment in Customer Communication, especially during escalations.

Performance Expectations

Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.